AURA Maison Terms and Conditions

Last updated: September 2026

1. Business details and scope

These Terms and Conditions govern the use of auramaison.pt and purchases made through the AURA Maison online store.

AURA Maison is the trading name used by the person operating the business:

Business address: Portugal
Contact email: aura.maison@outlook.com

By using this website or placing an order, the Customer confirms that they have read and accepted these Terms and Conditions.

These terms apply to sales made through the online store, without prejudice to the rights granted to consumers under Portuguese law and applicable European law.

2. Products

AURA Maison sells decorative items, organisers, lighting and other objects for the home.

The photographs and images shown on the website aim to represent the products as accurately as possible. However, slight differences in colour may occur due to the lighting used in photographs, the characteristics of the Customer’s screen or minor variations inherent in the production process.

The stated measurements are approximate and may vary slightly as a result of the manufacturing process.

Where a product has specific instructions for use, maintenance or care, these will be stated on its product page.

3. Made-to-order and personalised products

Some AURA Maison products may be made after an order has been placed.

The fact that a product is made after an order is placed does not, in itself, mean that it is personalised.

Personalised products are those made according to individual specifications chosen by the Customer that are not part of the product’s standard configuration. Examples include names, inscriptions, special dimensions or other changes specifically requested by the Customer.

Where a product is clearly personalised according to the consumer’s specifications, the statutory exception to the right of withdrawal for personalised goods may apply.

4. Prices

All prices shown in the store are expressed in euros (€).

VAT will be treated in accordance with the tax rules applicable to AURA Maison’s business.

Where applicable, any reference to a VAT exemption will appear on the relevant tax documents in accordance with Portuguese law.

Shipping costs are shown separately during checkout, before the order is confirmed.

AURA Maison reserves the right to change prices at any time. Any change will not affect orders that have already been confirmed and paid for.

5. Orders

Placing an order through auramaison.pt involves selecting the desired products, providing the information needed for delivery and billing, and choosing an available payment method.

Before confirming the purchase, the Customer may review the selected products, their quantities, prices and shipping costs.

The order is considered complete once payment has been confirmed, where advance payment is required.

AURA Maison reserves the right to cancel an order in exceptional circumstances, including:

• unexpected unavailability of the product or the materials needed to make it;
• an obvious error in the displayed price;
• inability to verify or receive payment;
• incorrect or insufficient information to fulfil the order.

If an order has already been paid for and cannot be fulfilled, the corresponding amount will be refunded.

6. Payment methods

Available payment methods are shown during checkout.

Depending on availability, they may include:

• PayPal;
• payment cards;
• MB WAY;
• Multibanco;
• other methods offered by payment providers integrated into the store.

Payments may be processed by specialist third-party providers.

AURA Maison does not have access to the full details of the payment cards used by the Customer.

7. Shipping and delivery

AURA Maison ships to the destinations indicated on the website, initially including Portugal and selected other European countries.

Where available, the Customer may choose between:

• delivery to an address;
• delivery to or collection from a Pickup point.

Shipping costs are calculated and shown before the order is completed.

The delivery times shown are estimates and may vary according to the destination, carrier, product availability and circumstances beyond AURA Maison’s control.

Tracking information may be provided after the order has been handed over to the carrier.

AURA Maison is not responsible for delays attributable solely to the carrier or to events of force majeure, without prejudice to consumers’ statutory rights.

8. Incorrect delivery address or uncollected order

The Customer is responsible for checking that the delivery details provided are correct.

If an order is returned because of:

• an incorrect or incomplete address;
• repeated absence of the recipient; or
• failure to collect it from a Pickup point within the specified period,

additional shipping costs may be charged if the Customer requests that the order be sent again.

9. Right of withdrawal and returns

For distance purchases, consumers generally have 14 days to exercise their right of withdrawal, in accordance with the law.

As a rule, this period begins on the date the consumer, or a third party designated by the consumer, takes physical possession of the product.

The Customer must clearly communicate their decision to return the product by emailing AURA Maison at its contact address.

The product should be returned in an appropriate condition, with its original packaging and accessories where possible.

Unless the law provides otherwise, return costs may be borne by the Customer, provided the Customer has been informed of this in advance.

Where possible, the refund will be made using the same payment method used for the purchase.

The right of withdrawal may not apply to goods made to the consumer’s individual specifications or clearly personalised goods, where the legal conditions for this exception are met.

10. Products damaged in transit

If an order arrives visibly damaged, the Customer should contact AURA Maison as soon as possible and send photographs of:

• the outer packaging;
• the inner packaging;
• the damaged product;
• the shipping label, where applicable.

This information allows us to assess what happened and, where necessary, submit a claim to the carrier.

11. Statutory guarantee and product conformity

Products sold by AURA Maison benefit from the statutory rights available to consumers.

Under the Portuguese rules on the sale of consumer goods, the trader is generally liable for any lack of conformity that becomes apparent within the applicable statutory period, which is currently three years for new movable goods.

In the event of a lack of conformity, consumers may, subject to the applicable legal requirements, be entitled to have the goods brought into conformity, a replacement, a proportionate price reduction or termination of the contract.

Nothing in these Terms and Conditions limits the mandatory rights granted to consumers by law.

12. Use and care of products

The Customer should follow any instructions on use, maintenance and safety provided with each product.

Damage resulting from improper use, exposure to conditions incompatible with the material, falls, impacts, excessive heat or other uses contrary to the recommendations provided does not, in itself, constitute an original lack of conformity.

13. Intellectual property

All elements of auramaison.pt, including but not limited to:

• logos;
• monograms;
• graphic elements;
• photographs;
• images;
• text;
• design;
• collection names;
• promotional materials,

belong to AURA Maison or are used with the permission of their respective owners.

These materials may not be reproduced, distributed, altered, used commercially or republished without prior express permission.

Using the website for personal purposes does not grant any intellectual property rights over its content.

14. Privacy and data protection

Personal data provided through the store will be processed in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR).

Detailed information about the collection, processing and retention of personal data, and the rights of data subjects, should be set out in AURA Maison’s Privacy Policy.

15. Cookies

The website may use cookies that are strictly necessary for the store to function, as well as other cookies that require the user’s consent.

Non-essential cookies, including analytics, advertising or personalisation cookies, should not be placed before consent is obtained where legally required.

Users may manage their preferences through the consent mechanism available on the website.

16. Complaints

The Customer may contact AURA Maison using the email address indicated on the website.

AURA Maison will seek to review and respond to complaints as promptly as possible.

Where legally applicable, access to the Electronic Complaints Book (Livro de Reclamações Eletrónico) will also be available in accordance with the relevant Portuguese rules.

Electronic Complaints Book (Livro de Reclamações Eletrónico)

17. Alternative dispute resolution for consumer disputes

Under Portuguese law, consumers must be informed of the available consumer alternative dispute resolution (ADR) bodies.

Competent ADR body or bodies

For further information, consumers may consult the official list of consumer ADR bodies published by Portugal’s Directorate-General for Consumer Affairs (Direção-Geral do Consumidor).

18. Changes to these Terms and Conditions

AURA Maison may update these Terms and Conditions when necessary, including as a result of changes to:

• legal requirements;
• tax rules;
• operations;
• payment methods;
• shipping options;
• the products or services offered.

The version applicable to each purchase will be the one published on the website when the order was placed.

19. Governing law

These Terms and Conditions are governed by Portuguese law, without prejudice to mandatory consumer protection rules applicable in other European Union Member States where legally relevant.